Lenovo
1 product
Help Centre Policy
Purpose:
Our Help centre is designed to provide quick and effective support to our customers. This policy outlines the guidelines and expectations for using our Help Centre.
Scope:
This policy applies to all customers, users, and visitors of our online platform.
Availability:
Our Help centre is available 24/7, and our support team responds to inquiries Monday – Friday, 9am – 5pm GMT +1.
Types of Support:
We offer the following types of support:
- FAQs: Frequently Asked Questions and answers
- Knowledge Base: Articles and guides on using our platform
- Contact Form: For submitting inquiries and requests
- Email Support: For personalized assistance
- Phone Support: For urgent matters (optional)
Response Time:
We aim to respond to all inquiries within:
- 24 hours for email support
- 1 hour for phone support (during business hours)
Support Limitations:
Our support team will not assist with:
- Third-party services or integrations
- Custom development or coding
- Issues caused by user error or negligence
Communication Guidelines:
When seeking support, please:
- Be clear and concise in your inquiry
- Provide relevant details and context
- Be respectful and courteous to our support team
Privacy and Security:
Our Help Centre is subject to our Privacy Policy and Security Policy.
Changes to this Policy:
We reserve the right to update this policy at any time, without notice.
By using our Help Centre, you agree to this policy and our Terms of Service.
NOTE:
By contacting us, you agree to our Terms & Conditions and Goodwill Online Store policy.