Lenovo
1 product
Service Centre Policy
Introduction:
At Goodwill Online Store, we’re committed to providing excellent after-sales support to our customers. This policy outlines our service commitment, response times, and customer satisfaction guarantees.
Scope:
This policy applies to all customers who have purchased products from our online store.
Service Commitment
We promise to:
- Respond to all service requests within 24 hours
- Provide accurate diagnosis and solutions for product issues
- Offer repair, replacement, or refund options for defective or damaged products
- Ensure all work is done to the highest quality standards
- Keep customers informed throughout the service process
Service Request Process
To request service, please:
- Submit a support ticket through our website
- Provide clear and concise information about the issue
- Attach photos or videos (if applicable)
Service Response Times
We aim to respond to all service requests within:
- 24 hours (Monday – Friday, 9am – 5pm EST)
Service Options
We offer:
- Repair or replacement for defective products
- Refund or store credit for damaged products
- Warranty services for eligible products
Warranty and Support
We offer:
- Manufacturer’s warranty for all products
- Extended warranty options for eligible products
- Support for product usage and troubleshooting
Return and Refund Policy
Please see our Return and Refund Policy for details on returning products for service.
Privacy and Security
Our Service Centre is subject to our Privacy Policy and Security Policy.
Changes to this Policy:
We reserve the right to update this policy at any time, without notice.
NOTE:
By using our Service Centre, you agree to this policy and our Terms of Service.