Help Center

Our Help centre is designed to provide quick and effective support to our customers.

This policy outlines the guidelines and expectations for using our Help Centre.

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Pay for your Order

Track your Order

Cancle your Order

Create a Order

  • Scope:

    Answer :This policy applies to all customers, users, and visitors of our online platform.

  • Availability:

    Answer : Our Help centre is available 24/7, and our support team responds to inquiries Monday - Friday, 9am - 5pm GMT +1.

  • Types of Support

    We offer the following types of support:

    • FAQs: Frequently Asked Questions and answers

    • Knowledge Base: Articles and guides on using our platform

    • Contact Form: For submitting inquiries and requests

    • Email Support: For personalized assistance

    • Phone Support: For urgent matters (optional)

  • Response Time:

    We aim to respond to all inquiries within:

    • 24 hours for email support

    • 1 hour for phone support (during business hours)

  • Support Limitations:

    Our support team will not assist with:

    • Third-party services or integrations

    • Custom development or coding

    • Issues caused by user error or negligence

  • Communication Guidelines:

    When seeking support, please:

    • Be clear and concise in your inquiry

    • Provide relevant details and context

    • Be respectful and courteous to our support team

  • Privacy and Security:

    Our Help Centre is subject to our Privacy Policy and Security Policy.

    • Changes to this Policy We reserve the right to update this policy at any time, without notice.

    • By using our Help Centre, you agree to this policy and our Terms of Service.